FEATURED SPEAKERS

Peter-Richards-Photo

Peter Richards

Assistant Secretary, Business Process Reform Unit

Department of Health

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Peter Richards has been involved in business process improvement in the Commonwealth Public Service for over 15 years and has extensive experience in change management, communication and process improvement.

 

Peter Richards is currently an Assistant Secretary in the Department of Health. He is responsible for implementing many of the grant reform projects currently underway within the Department, which include a standard funding agreement, single grants management system and risk assessment tools. In addition, Peter has been oversighting other business improvement projects in the Department. He has been with the Department since March 2012.

 

Prior to this Peter was a National Manager within the Commonwealth Department of Human Services (DHS) . He was responsible for the integration of the financial, HR and Procurement SAP systems across Centrelink, Medicare, Child Support and Human Services.

 

Peter was in DHS for over 12 years and in that time has had responsibility for a number of strategic initiatives such as Knowledge Management, Business Intelligence, Change Management, Corporate Communications, and Online Service Strategy.

 

He has also been responsible for introduction of significant change projects within the Child Support Agency such as online service delivery, automated Customer satisfaction research and telephone call recording.

 

Prior to joining DHS he worked in the Tax Office as an assessor, then tax auditor, before moving into the communications area.

 

Peter has a degree in Commerce and a post graduate qualification in Taxation law.


Speaking On:
Developing an effective value proposition
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Craig Fox

Assistant Commissioner, Business Strategy & Improvement

Australian Taxation Office

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With extensive experience in organisational and transformational change, Craig has been a key member of the leadership group responsible for the successful implementation of the ATO’s “Easier, Cheaper, More Personalised” (ECMP) Change Program.

 

The Change Program was the biggest transformation the ATO, with a workforce of over 20,000 staff and a client base of around 14 million entities, has ever undertaken. In terms of scale, size and timeframe, the Change Program was unique in the world, and through it the ATO is positioning itself to be a world leader in tax administration.

 

More recently, Craig has moved into the role of Assistant Commissioner, Business Strategy and Improvement.

 

First and foremost, Craig is responsible for transitioning a range of new external service providers into the IT division and the broader ATO. A key focus of this role is to ensure minimal disruption to ATO business during the transition and to ensure that impacted staff are readily equipped through training, engagement and communication.

 

More broadly, this area is also responsible for implementing the new IT Operating Model, which sets out how the ATO can best operate in a multi-vendor environment and in so doing, identify opportunities to better support the ATO in achieving business outcomes.

 

With a communication style based on openness and understanding, Craig has represented the ATO in a variety of circumstances, from Industrial Relations hearings, to presentations to industry bodies and professional associations, including speeches at international forums overseas.

 

A father of three, Craig lives in Canberra with his partner Kristen. Craig holds a Bachelor of Business (Accounting) from the Royal Melbourne Institute of Technology (RMIT).

 


Speaking On:
The challenges of implementing change in a complex multi-vendor environment
How to measure process success through cost / benefit risk analyses
Phil-D'Adamo-Photo

Phil D’Adamo

Director Services and Support Division, Consumer Affairs Victoria

Department of Justice VIC

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Consumer Affairs Victoria (CAV) protects and promotes the interests of consumers and aims for responsible, confident and informed business and consumers.

 

Phil’s role of Director, Services and Support Division in CAV at the Department of Justice (DOJ) is to provide front line information and education and dispute resolution services to Victorians through multiple channels of service.  In the process of providing these services, much needed intelligence information is gathered to help warn and protect consumers.

 

Phil also held the position of Acting Executive Director of CAV from July 2012 to June 2013.

 

Prior to joining CAV in March 2012, Phil worked as Director, Planning, Performance and Projects for more than seven years in DOJ.  He led the department’s process for strategic planning, performance monitoring and organisational review.

 

Phil has also worked on organizational development for Department of Culture and the Arts (WA) and has a regulatory background with State Revenue Department WA where he held various roles including investigations, objections and appeals, and Acting Assistant Commissioner in Pay-roll tax and returns.

 


Speaking On:
Managing transformation
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Prem Victoria

Consultant, Business Improvements

NAB

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Prem Victoria is a certified six sigma qualified banking professional with ten years’ experience in the Banking and Finance industry within Collections, Personal Banking, Project Services, Finance and Human Resources. He has worked in various roles including project management, operations management and analytics within National Australia Bank and Westpac. Prem has worked as Operations Improvement Manager for the Business Intelligence Solution Centre (BISC) in NAB and managed process improvement initiatives while coordinating the Innovator Program across the business unit. In his last role at Westpac Prem was employed as a Project Manager for Change and Delivery Management and managed the Credit Risk program amounting to AUD 2.3 million.


Speaking On:
Enabling business sustainability through a strategic business process approach

Strategically building a business improvement culture

Government departments are currently contending with how they can deliver better services at lower costs, particularly in light of the recent increased efficiency dividend. It is therefore essential that significant changes are made, for which process improvement is one of the key ways to drive down costs, increase efficiency and improve service delivery.

 

One of the major challenges to overcome when improving processes is managing people and cultural change. Attend this conference to hear strategies on how to strategically build a business improvement culture within your organisation.


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  • Implement new strategies for change
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  • Engage employees to build a business improvement culture
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  • Measure the benefits & savings
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  • Identify opportunities for improvement
Day 1
Craig-Fox-Photo

Craig Fox

Assistant Commissioner, Business Strategy & Improvement

Australian Taxation Office

Prem-Victoria-Photo

Prem Victoria

Consultant, Business Improvements

NAB

Jason-Currie-Photo

Jason Currie

Executive Director Clinical Services Redesign Clinical Access and Redesign Unit

Department of Health QLD

Denise-Bennett-Photo

Denise Bennett

Manager of Corporate Planning & Lea(r)ning

City of Melbourne

Day 2
Simon-Lowe-Photo

Simon Lowe

General Manager Operations

Stellar

Paul-Moroney-Photo

Paul Moroney

Managing Director

Active Operations Management

Peter-Richards-Photo

Peter Richards

Assistant Secretary, Business Process Reform Unit

Department of Health

Russell-Veitch-Photo

Russell Veitch

Process Improvement Specialist

University of Technology Sydney

WORKSHOP A

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